Privacy Policy
Last updated: 26 September 2026
Sennet (ABN 48 582 595 138) is a Melbourne-based business providing websites, AI chatbots and AI voice agents to Australian service businesses. This policy explains what information we collect through sennet.com.au, why, and what we do with it.
What we collect
When you submit our contact or register-interest forms, we collect what you type in: your name, phone number, email address, business type, and anything you tell us about your situation.
When you email or call us, we keep the correspondence.
When you browse the site, we collect anonymised usage information — pages visited, approximate region, device and browser type — through a privacy-focused analytics service that does not use cookies and does not identify you personally.
Why we collect it
To respond to your enquiry, prepare your free assessment, provide services you’ve asked about, run our website chat and review its conversations to improve the assistant, and understand which parts of our site are useful. That’s it. We don’t sell your information, rent it, or share it with anyone for their marketing.
Where it goes
Form submissions are delivered to our business email and stored there. Our website is hosted and our email is processed by service providers (currently Vercel, Resend and Google), and our website chat uses a third-party chat provider and the AI model providers it relies on. Their infrastructure may store data outside Australia, including in the United States. Google also supplies the fonts our chat widget loads on every page, so Google receives your IP address and basic browser details even if you never open the chat. We use providers with standard security practices, but no internet transmission is completely secure.
How long we keep it
We keep enquiry details for as long as needed to deal with your enquiry and any services that follow, then delete them on request or when no longer needed.
Access, correction and deletion
Email us at kspiridonov.co@gmail.com and we’ll tell you what we hold about you, correct it, or delete it.
Website chat
Our website has a chat assistant that answers questions about our services and can take your details if you’d like us to follow up. The assistant is automated: it’s an AI system, not a person.
What we collect. Everything you type into the chat, plus any details you choose to give us, such as your name, business name, business type, location, email address, phone number and what you need help with.
Who processes it. Our website chat uses a third-party chat provider based in the United States, which relies on AI model providers to generate responses. Your messages are sent to these providers to run the conversation, so your information may be processed and stored outside Australia, including in the United States.
How we use it. To answer your questions, to follow up if you leave your details and ask us to, and to review conversations so we can improve the assistant’s answers.
How long we keep it. We keep chat transcripts so we can review and improve the assistant’s answers, until you ask us to delete them. If you leave your details, they’re sent to us by email and kept the same way as other enquiries (see “How long we keep it” above). Your browser also keeps a copy of the conversation so it’s there if you come back to our site. It stays until you clear your browser’s data for our site.
Your choices. Using the chat is optional. You can email us or use our contact form instead. To ask about, correct or delete information you’ve given us through the chat, email kspiridonov.co@gmail.com.
Links to other sites
Our site may link to other websites. Their privacy practices are their own.
Changes
If this policy changes, the updated version will be published on this page with a new date.
Contact
Sennet — Melbourne, Victoria
kspiridonov.co@gmail.com